Returns and Shipping
Shipping Policy
We are committed to delivering your order quickly and safely.
Processing Time
Orders are typically processed within 1–3 business days (excluding weekends and holidays). Once your order has been processed, you will receive a confirmation email with tracking information.
Shipping & Delivery
Delivery times may vary depending on your location and the shipping method selected at checkout. Standard shipping typically takes 3–7 business days, while expedited options may arrive sooner.
Shipping Rates
Shipping rates are calculated at checkout based on your location and selected delivery method.
Order Tracking
Once your order has shipped, you will receive a tracking number via email so you can follow your package.
Delays
Please note that delays may occur due to shipping carriers, weather conditions, or high order volume. We appreciate your patience.
Incorrect Address
Please ensure your shipping address is correct at checkout. We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.
Lost or Stolen Packages
Once a package has been marked as delivered, we are not responsible for lost or stolen packages. Please contact the shipping carrier directly for assistance.
Contact
If you have any questions about your order, please contact us at [your email].
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Return & Refund Policy
Your satisfaction is important to us.
Return Window
You may request a return within 14 days of delivery. Items must be unused, unopened, and in their original packaging to be eligible.
Non-Returnable Items
We do not accept returns on opened or used products, items marked as final sale, or gift cards.
How to Start a Return
To initiate a return, please contact us at [your email] with your order number and reason for the return. If approved, we will provide instructions for returning your item.
Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds will be issued to your original payment method within 5–10 business days.
Return Shipping
Customers are responsible for return shipping costs unless the item arrives damaged or incorrect.
Damaged or Incorrect Items
If your order arrives damaged or incorrect, please contact us within 48 hours of delivery with photos so we can resolve the issue.
Exchanges
We do not offer direct exchanges. If you need a different item, please return your original order and place a new one.
Contact
For any questions regarding returns or refunds, please contact us at [your email].